Refund policy

Aura Neural — Refund & Returns Policy

 

Norwegian Right of Withdrawal (Angrerett): Norwegian consumer law gives you 14 days from delivery to cancel your purchase without giving a reason. We extend this to 30 days for all customers, EU and Norwegian, on every order.

 

30-day window

Return any item within 30 days of delivery for a full refund of the product price. Items must be:

• Unused, with all original tags and seals intact

• In the original packaging

• Including all accessories, cables, and documentation

 

Return shipping

• Faulty or damaged on arrival: Aura Neural pays return shipping. We'll send a prepaid label.

• Change of mind: Buyer pays return shipping. We recommend a tracked service — we cannot refund items lost in return transit.

 

Restocking fee: None. We don't charge restocking fees on returned items in original condition.

 

Refund timing

Refunds are processed within 3 business days of receiving the returned item, to the original payment method. Bank processing then typically takes 2–5 business days.

 

Hygiene exception

In-ear headphones and earbuds (Aura Buds Pro, Aura ANC-Pro Lite) cannot be returned for change-of-mind reasons once the silicone tips have been removed from the original packaging, for hygiene reasons. Faulty units are always returnable.

 

Warranty (separate from returns)

Every Aura Neural product carries a 12-month manufacturer warranty against defects. Warranty claims after the 30-day return window are handled via repair, replacement, or refund at our discretion. Email hello@auraneural.store with your order number and a description of the issue.

 

How to start a return

Email hello@auraneural.store with order number and reason. We'll send the return address (and a prepaid label if applicable) within one business day.